FAQs

1. How can I update my account login details?

To amend your email address or password, go to 'Your Account' and then select 'Login Details'. Here you can update the primary/secondary email addresses and your password in the appropriate boxes. Once finished, click 'Save Changes' at the bottom of the page.

Please note: The primary email address will be the only email to receive notifications, the second email address just allows the user to log into the Wedding Panel.

2. How do I update personal details?

To update personal details such as names, date of birth or address, go to 'Your Account' and then select 'Personal Details'. Enter your new information and then select ‘Save Changes’ at the bottom of the page.

3. How do I update my Wedding Date, Ceremony and Venue Details?

Under the Website Tools section of your Wedding Panel, select 'Wedding Dates & Venues'. Update any information you wish and then select ‘Save Changes’ at the bottom of the page.

4. How can I change my website background and font?

On your Wedding Panel, scroll down and select ‘Site Design’ on the right. Then choose ‘Modify Theme Settings’ on the right. Here you can change the background colour as well as the text colour, size and font type. When finished, click 'Update' at the bottom of the page.

5. How do I create Wedding Party Profiles?

Go to Wedding Party Profiles under ‘Your Website’. Here you can include information and photos about the people playing a key part in your big day. Simply create a group such as 'Bridesmaids' or ‘Team Groom’ and enter a description, then click 'Add Group'. Your group is now created.

To add individuals to an existing group, click ‘Add/View Members’ next to the desired group. Enter the name and description, then click 'Add Member'. As members are added, they will appear in the list of members at the top along with options to add and edit photos.

6. How can I upload and remove site photos?

Under ‘Your Website’ select ‘Upload Site Photos’. Here you can upload a photo of the couple together and individual shots for the About Us section along with photos of the venue for your ceremony and reception pages. Depending on your site design template, you can also upload a cover image and background image for the top of your website.

Click ‘Choose file’ to find a photo from your device and use the editing tools to display your photo. Then click ‘save as thumbnail’ click the upload button. If you are unsure of anything or the page does not appear to be working, please contact our support team who will be able to help you.

If you wish to upload a different photo, you can follow the steps above and the previous photo will be replaced. To remove a photo, please contact the support team.

Please note: If you have uploaded a panoramic photo banner with the Custom CSS Design Template, you will need to contact the support team so they can update this for you.

7. What does 'Pending Confirmation via email' on the RSVPs mean?

When a guest sends an RSVP, we send them an email with a confirmation link to fully RSVP. Once they have clicked the link it will show up as 'Confirmed Via Email'.

If guests do not click this email link, the RSVP is still gathered and displayed in your account as 'Pending Confirmation via email'.

8. How can I change the order of my photo albums?

Under Your Website, select ‘Photo Gallery’ and click 'Change Order' on the right of the page to move the order of your photo albums. A list of your albums will appear and simply click and drag the desired album to move it to a new destination.

9. How can I view and manage my RSVPs?

The RSVP Manager displays all guest RSVPs received through your website, including which events they are attending, such as the stag do or wedding reception. If guests are attending the reception, this also displays selected menu options and how many people are included in the RSVP. At the end of each RSVP entry there is an option to remove the RSVP entry.

If guests are unable to attend, they will be displayed at the bottom under 'People unable to attend'. There is also a section to add a new RSVP option and to add new courses for the meals. You can also download all RSVPs into a CSV file, which then can be imported into Excel.

10. Still have questions?

If we haven’t answered your question in the FAQ section and need some help, please contact the support team who will happily answer any questions you may have.

Contact us

Start your wedding website today!

Get started!